About our client
The primary purpose of the Aged Care Assessor Team Leader is to oversee the activities of our assessors state-wide. They enforce stringent quality management processes to drive continuous improvement, guaranteeing consistent excellence in service delivery.
The team leader will adhere to our clients Mission, Vision and Values, principles and policies, Government frameworks and applicable funding criteria.
Key Responsibility Areas
- Community based role traveling throughout the Age Care Planning region
- Lead the Single Assessment Service team (SAS) delivering high quality in person and remote comprehensive assessments tailored to individual clients needs with a focus on wellness and reablement
- Develop and monitor strategies to connect people with appropriate services and supports in their community to further empower the client with their independence
- Monitor and report on outputs of comprehensive clinical assessments with client consideration to daily routine, environment, their needs and potential hazards
- Maintain customer service excellence providing client centred assessments which is inclusive, ensuring equitable access for clients from diverse backgrounds and prioritising a dignified, respectful support process
- Understand the needs of elderly clients assessing each individual with sensitivity, providing culturally safe and trauma informed-care
- Oversee support plans from a blend of home support and comprehensive assessments catering to the varied needs of the elderly
- Develop and monitor short term and long-term support plans for clients taking into account, assistive technology, assessment outcomes and their health, physical, social and functional needs
- Manage and facilitate clinical referrals where clients require further specialised services by clinicians or specialised equipment
- Fostering a collaborative and respectful relationship with each client, families, other team members, community organisations, allied health providers and service agencies to ensure the best outcome for the client and their care
- Manage a prescribed caseload including assessment and care planning to remain within budgetary constraints of the service users designated program(s).
- Maintain high quality assessments and care planning documentation
- Manage and record feedback and complaints regarding service delivery in line with internal policies and requirements, undertaking remedy actions and escalation to address issues
- Monitor the accuracy of the electronic records of client attributable time (both direct and indirect) in the Client Management System
- Provide regular reporting of client and service status, and monitor output targets and deliverables under our funded services
- Provision of assessments undertaken using the Integrated Assessment Tool (IAT) ensuring accuracy and consistency
- Adhere to policy and procedures, best practice and clinical governance protocols aligned with Aged Care Assessment Quality Framework
- Support the Aged Care Assessor Leader ensuring the service is sustaining performance improvement activities including participating in clinical audits
- Provide feedback to the business for continuous improvement opportunities
- Ability to manage your time effectively in an autonomous working environment
- A commitment to excellence, innovation and client centred delivery
Requirements
- Tertiary qualifications in a health related discipline directly related to health aged care or related specialist area e.g as a Registered Nurse, Occupational Therapist, Physiotherapist with current AHPRA Registration or Social Worker
- Current unrestricted registration with AHPRA or part of a relevant professional association.
- Current experience as a clinical aged care assessor preferred
- Minimum 1 year demonstrated experience in Australia directly delivering services within aged care settings and/or to aged persons (geriatric evaluation, rehabilitation, palliative care, community nursing) including people with dementia
- Minimum of 1 years’ experience leading small to medium sized teams
- Experience in assessment and goal orientated support planning in aged, community, health or social services, and previous experience working in assessment and/or coordination of services
- Experienced in case management preferably within the home and community care sector
- Demonstrated understanding of the Aged Care reform, Aged Care Standards, the sector and people who are aging in the community
- Sound knowledge of Home Care Packages, Short term Restorative Care Program, Transition Care Program and Residential Respite Services
- Experience in navigation of the MyAgedCare platform
- Experience in service development, and driving continuous quality improvement and practice and service excellence aligning to Aged Care Quality standards
- Knowledge of IAT & Aged Care Assessment Quality Framework
- Confident communication and interpersonal skills to engage and motivate clients, families, staff, and other stakeholders with a positive approach.
- Some local knowledge and/or the ability to network with community aged care service providers and stakeholder within your region.
- Proficient IT skills with previous experience working across multiple platforms and Microsoft Office Suite).
- Unrestricted Australian Drivers Licence
- First Aid & CPR
- NDIS Blue Care Yellow Card
- National Police Check
- Motor Vehicle with full comprehensive insurance
How to apply
If this sounds like you then we want to hear from you! Simply click on the “apply” button and follow the prompts.
You + Aus is an equal opportunity employer and warmly welcomes applications from people of all backgrounds, including those from First Nations communities and LGBTQIA+.